Service & Warranty

Warranty scope, response times, spare parts and support channels.

Common consumables and high-turnover spares are stocked for quick dispatch. Less common assemblies are quoted with a lead time when you enquire.

For production-critical cells we recommend agreeing a small on-site spares kit at handover — the parts that stop a line are usually inexpensive, and having them on the shelf converts a multi-day wait into a shift-level repair.
Use the after-sales hotline or email listed on our After-Sales Service page, or submit the self-service form there to open a ticket.

Please include the machine serial number, the fault code or alarm text, and what the cell was doing when the fault appeared. With those three details we can usually skip a round of diagnostic questions.

Didn’t find your answer?

Tell us about your workpiece, cycle time and site conditions — an application engineer will get back to you with a concrete recommendation.